Spoiler alert: it's not Spirit
Before you book your next trip, you might want to check the latest airline rankings: according to a new poll, JetBlue has the highest approval rating among American consumers.
Temkin Experience Ratings asked 10,000 people to rank their experience with different brands based on whether they could get what they wanted, how easy it was to get what they wanted and how they felt after the transaction, the Daily News reports. JetBlue came out ahead of the pack with a 75% approval rating, trailed by Southwest (72%) and Delta (69%). This marks a big jump for JetBlue, which was in the middle of the pack in last year’s poll.
At the bottom with a pitiful 47% approval rating is Spirit Airlines, which NPR’s Planet Money has described as “a subway car in the sky.”