United ranked last on the annual list
Delta Airlines is the best all around pick for consumer fliers, according to Airfarewatchdog’s annual rankings. While the other legacy carriers, United and American, continue to struggle at the bottom of the list, Delta rose to the top spot from number six last year.
The list uses data on flight cancellations, on-time arrivals, baggage mishandling, denied boardings and customer satisfaction to rank America’s eight largest airlines. United rounded out the list with the lowest overall score, unsurprising given its bottom rank in customer satisfaction and number of denied boardings.
Discount carriers fared well in customer satisfaction scores, but that didn’t translate into high rankings in overall performance. Customers ranked JetBlue first and Southwest second for satisfaction, despite their low scores in flight cancellations and on-time arrivals. JetBlue in particular was hit hard by extreme weather earlier this year at its New York City headquarters and in Boston, where it also has major operations.